Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Any refusals of delivery will not be refunded and must follow our return process stated here.

You will be responsible for any costs associated with returning the item to us such as shipping costs. There is a $10 restocking fee that will be deducted from your refund amount.
We are not responsible for the item if the error was made by you or the carrier. Which includes but not limited to, incorrect variants ordered, incorrect address/info at checkout, change of Mind.
To initiate your return, please email hello@startpicklin.com with your order #. We will provide additional instructions which includes our warehouse address. All returns must be initiated via email to qualify for a refund. Failure to do so will result in your return being lost or delivered to an incorrect address. Orders shipped back to the address on the shipping label will not qualify for a refund unless confirmed by our returns team via email.
If your product arrives with a manufacturing defect, we will gladly send you a replacement. Please contact Customer Support at hello@startpicklin.com with a brief description of the problem and video/image of the defect - we will assist you with replacing your product.
Your refund will be processed as soon as the product is received by our Quality Assurance team who confirms it fits within our Return Policy. It may take up to 7 business days to show up depending on which bank/service you've used.
Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.

You can always contact us for any return question at hello@startpicklin.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@startpicklin.com.

Warranty

*Effective Date: 8/1/2023

**1. Warranty Coverage**

Picklin ("the Company") warrants that their products ("the Product") will be free from defects in materials and workmanship under normal use for a period of three (3) months from the date of purchase. This limited warranty is applicable only to the original purchaser of the Product ("the Customer") and is not transferable.

**2. Warranty Claims**

If the Customer believes they have received a Product that is defective or non-conforming within the warranty period, they must promptly contact Picklin Customer Support at hello@startpicklin.com. The Customer must provide proof of purchase and a detailed description of the defect or issue.

**3. Warranty Service**

Upon verification of the warranty claim, Picklin will, at its discretion, either repair or replace the defective Product or parts, or issue a refund for the purchase price. Picklin reserves the right to choose the most appropriate solution based on the specific circumstances of each claim.

**4. Exclusions**

This limited warranty does not cover:

- Damage caused by misuse, abuse, negligence, accident, or improper assembly or installation.
- Damage resulting from alterations, modifications, or unauthorized repairs.
- Cosmetic issues, including minor cosmetic imperfections that do not affect the functionality of the Product.
- Any Product purchased from unauthorized resellers.

**5. Warranty Disclaimer**

Except as expressly stated in this limited warranty, Picklin disclaims all other warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Picklin shall not be liable for any incidental, consequential, indirect, special, or punitive damages, or for any loss of revenue or profit, arising out of or in connection with the use or performance of the Product.

**6. Governing Law**

This limited warranty shall be governed by and construed in accordance with the laws of the state of New York.

**7. How to Obtain Warranty Service**

To obtain warranty service, please contact Picklin Customer Support at hello@startpicklin.com. The Customer may be required to provide proof of purchase and additional information to process the warranty claim.

This limited warranty gives the Customer specific legal rights, and the Customer may also have other rights that vary from state to state or country to country.

*Note: Please retain a copy of the original proof of purchase (receipt or order confirmation) as it may be required to validate a warranty claim.*